FAQ

You can find products suitable for skin prone to fungal acne (Malassezia) via the Malassezia-Safe badge on product pages and the Fungal Acne filter in collections. If you have any health condition, we recommend consulting your doctor before use.

Products that do not contain alcohol in any variant are labeled as "Alcohol-Free". Some of our products may contain a type of alcohol known as "fatty alcohol," which does not thin or irritate the skin; on the contrary, it is used to increase skin moisture. You will also see this in our ingredients list.

Pregnancy and breastfeeding are special periods when skin vitamins and foods should be used with caution. You can start using products after consulting your doctor.

Vegan products are marked with the Vegan badge on product pages and in filters. You can check whether a product contains animal-derived ingredients in the Ingredients tab on its product page.

Fragrance-free products are marked with the Fragrance-Free badge. In other products, scent may come from fragrance or plant ingredients; the full ingredient list is in the Ingredients tab on the product page.

All of our products are included in the Ministry of Health's Product Tracking System (ÜTS) records. You can verify your products from the Cosmetic Product Listing section in the ÜTS system with your barcode number.

Paraben-free products are marked with the Paraben-Free badge; separate badges are also used for products free of sulfates, silicones or mineral oil. You can see each product's full ingredient list in the Ingredients tab on its product page.

Our products are specially formulated not to cause hair growth on the skin and can be used safely.

Products not tested on animals are marked with the Cruelty-Free badge. You can see this badge on product pages and in collection filters.

We prefer recyclable kraft paper shipping materials when sending your orders. Product packaging is each brand's own choice; recycling information is shown on the product box.

Products without dyes or colorants are marked with the Dye-Free badge. Color products such as makeup may contain pigments; the full list is in the Ingredients tab on the product page.

If you have sensitive skin, you should avoid acidic active ingredients. If needed, you can contact us for expert support or consult your doctor before use.

Medicblu uses İYZİCO payment systems infrastructure. Accordingly, you can make payments with various payment methods such as Visa, MasterCard, Troy, and American Express.

Yes, we place great importance on the security of our customers' payment information. All transactions are processed securely, and we use industry-standard encryption technology to protect your data.

At the final stage of your shopping, you will be redirected to the İYİZCO page for payment. Here, İYİZCO offers installment payment options for cards with Bonus, World, Maximum, CardFinans, Paraf, Axess, and Advantage features.

Orders are handed over to the carrier within 24 hours. After shipping, delivery takes 1-3 business days on average; this may vary depending on the carrier's performance, weather conditions and public holidays.

Shipping within Türkiye is free for orders of ₺3000 and above. For orders below this amount, the shipping fee is shown at checkout.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the shipping company's website.

We try to process orders as quickly as possible, but if you wish to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

We want you to be completely satisfied with your purchase, which is why we accept returns on all products within 14 days of the purchase date, provided the product's resalability is not compromised. For more detailed information, please visit our refund policy page and follow the instructions.

You can reach us in two ways:

• WhatsApp (fastest): +90 850 840 82 61
• Email: contact page or directly hello@medicblu.com